Information Technology that enables the business by improving the quality of service is IT enabled services. ITES is the acronym for the term “IT Enabled services”. Essentially, IT enabled service has the following structure:
The most important aspect is the Value addition of IT enabled service. The value addition could be in the form of – Customer relationship management, improved database, improved look and feel, etc. The outcome of an IT enabled service is in the two forms:
- Direct Improved Service
- Indirect Benefits.